FAQs

Please complete the event request form. Make sure to include all relevant data for consideration (flyer, website, social handles, contact name, telephone, dates, quantity, etc.). Selected events will receive a reply from customer service.

We have limited time frames where samples are sold on the website. Outside of those opportunities, we do not have a way to fulfill sample requests.

Normal transit time is 3-5 business days after an order is placed. During heavy sales/promo periods, please allow 7-10 business days.

Please contact customer service (info@edenbodyworks.net) with your name, telephone, and order number.

We hate hearing that! Please email your name, telephone, order number, and a photo of your package to info@edenbodyworks.net for a replacement.

We suggest checking with your neighbors, apartment management office, and/or local post office. Oftentimes, carriers will leave packages in a secure location. If not, please contact us with your name, telephone, and order number.

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Our website will only allow one promotion/code at a time. If an item is on sale, a discount code cannot be used (or the pricing will update to that code).

Only one discount code is allowed per order.

During October 2022, we are offering 20% off your purchase when you check out with Amazon Pay using the code AMZPAY20. If you experience any issues during checkout, please email info@edenbodyworks.net. 

NOTE: Amazon is not responsible for the reimbursement of the offer.

Media credentials and requests can be submitted to pr@edenbodyworks.com for consideration.

Ambassador applications are on a rolling basis. Please sign up for our newsletter and/or follow us on social media for the next open submission.

Please submit your suggestions to our marketing team at pr@edenbodyworks.com.

Please contact customer service at 877-578-3336 or info@edenbodyworks.net.

EDEN BodyWorks is committed to helping protect the health and safety of our customers and employees as we continue to serve the community. We are closely monitoring the current climate and complying with suggested guidelines by public health organizations. As such, we will not be accepting returns or exchanges until further notice. We know there will be exceptions to every rule and ask that you present your situation to our Customer Service Department by emailing your full name, order number, and issue to info@edenbodyworks.net. Our customers will remain a priority and when the world returns to "normal", we hope to resume our standard returns policy at that time.

If you made a purchase at a retail location (or Amazon.com), please take the (or return the) product there for a refund. We appreciate your support and business!

Currently, our products are sold in Walmart, Sally Beauty, Target, Harmon, HEB, Rite Aid and on Amazon, in addition to edenbodyworks.com.

We also have global resellers who offer our products in their local regions. Please visit our store locator to find a location near you.

Standard shipping is $8. Orders should arrive within 3-8 days. We ship via USPS (postal service), FedEx, and UPS.

We currently ship to the 48 contiguous states (US), APO, and Canada. We hope to add more locations soon.

Please reset your password by selecting the "Forgot Password" link.

If you are still having trouble, please email customer service at
info@edenbodyworks.net.

Please fill out our wholesale request form to receive additional information.

Use this text to answer questions in as much detail as possible for your customers.

Color-treated hair can be drying. We recommend deep conditioning often to restore and retain moisture. Moisturizing shampoos and leave in conditioners are great options.

Caution: using our Peppermint Tea Tree (clarifying) Shampoo may strip color.

We recommend our Coconut Shea and Papaya Castor collections for high porosity hair (easily absorbs product). Our JojOba Monoi, Hibiscus Honey, and Almond Marshmallow collections are great options for low porosity hair (unable to retain moisture/volume).

A customer favorite is the Coconut Shea collection! It's a full regimen from wash to condition and style for moisturized hair.

We recommend weekly deep conditioning with our JojOba Monoi Deep Conditioner or Almond Marshmallow Split End Repair Masque. Both collections address dry, dull, breaking hair.

All of our products are natural and work across all hair types. Some of the favorites for relaxed textures include the Almond Marshmallow, Papaya Castor, and JojOba Monoi collections. We also recommend a deep conditioner, which we have a few across many lines, to keep hair healthy.

Yes! Our products are cruelty-free. We do not use animals for testing.

While our products are made with safe, natural ingredients, we suggest when using our products on your little ones that they be able to verbally (talk) share any experience with you about the product. Therefore, the recommended age for use is 5 years and up.

Our products are made with natural, clean ingredients. Each has a recommended shelf life of approximately 12 months.

Our products do not contain harsh sulfates or parabens.

While all of our products contain natural ingredients, we are not certified vegan or organic.

Our products can be found at select major retailers nationwide (HEB, Kroger, Rite Aid, Sally Beauty, Target, Walmart). Visit our store locator to find a location near you.

We also sell directly through our website and at Amazon.com.

Some of our most popular products to touch/feel contain safety tamper seals on them. Not all of our products contain seals.

Yes, our collections were created to work well with each other. We encourage you to create your own personal EDEN curl cocktail to fit your hair needs.

We have select items available during limited time frames only. Try purchasing on Amazon.com/edenbodyworks.

Unfortunately, we have ceased production on this item. It is no longer available.